Refund & Cancellation Policy

Novenworks provides professional services to businesses, including website design and development, managed growth services, consulting, technology support, and related digital services.

Because our work is service-based rather than physical merchandise, refund and cancellation terms depend on the type of engagement.

If a written proposal, statement of work, order form, or service agreement includes terms that differ from this policy, the signed agreement controls.

Project-based services may include website design, website redesigns, development, landing pages, consulting projects, setup work, integrations, automation, and other defined deliverables.

If you cancel a project before work has begun, payments made toward work that has not started are generally eligible for refund unless the written agreement states otherwise or Novenworks has already incurred non-refundable third-party costs on your behalf.

Once work has begun, fees covering work already completed, time already committed, approved milestones, or non-refundable third-party expenses are not refundable.

If a project is canceled after work begins and a prepaid balance remains for work that has not yet been performed, any refund or account credit will be handled according to the applicable proposal or service agreement.

Completed and delivered work is not refundable solely because a client changes direction, pauses the business, changes vendors, or decides not to use the completed work.

Managed Growth and other recurring Novenworks services are generally offered on a month-to-month basis unless a written agreement states otherwise.

You may cancel a recurring service by contacting Novenworks before your next billing date.

Cancellation becomes effective at the end of the current paid billing period. Service may continue through that date unless otherwise agreed.

Payments for a billing period that has already begun are generally not prorated or refunded for unused days within that period.

Once cancellation becomes effective, Novenworks will not intentionally charge future recurring service fees.

Prepaid Tech Help, consulting, or other scheduled sessions may be canceled or rescheduled at least 24 hours before the scheduled appointment for a full refund or account credit.

Cancellations made less than 24 hours before the scheduled appointment, or missed appointments without notice, are generally non-refundable.

Novenworks may choose to provide a rescheduling credit in individual circumstances at its discretion.

Some projects may involve third-party expenses such as software licenses, hosting, domain registrations, advertising spend, paid plugins, stock assets, platform fees, or other external services.

Third-party expenses that have already been purchased, committed, or paid on your behalf are generally non-refundable unless the third-party provider issues a refund.

If you believe you were charged incorrectly, charged more than once, or billed after an effective cancellation date, contact us as soon as possible.

We will investigate legitimate billing errors and correct them when appropriate.

We encourage clients to contact Novenworks before initiating a payment dispute or chargeback so that we have an opportunity to investigate and resolve the issue directly.

Nothing in this policy limits any rights you may have under applicable law or through your payment provider.

To cancel a service, request a refund, or ask about a billing issue, contact:

Novenworks
hello@novenworks.com
(909) 576-6550

Please include your name, business name, the service involved, and a short explanation of the request.